VIDEC Return & Refund Policy

VIDEC is the best place to buy a product online. We stand behind our products and guarantee your satisfaction with every order. VIDEC promises to deliver high-quality products, in excellent condition, to your door.

If, for any reason you’re not completely satisfied purchase, please contact our customer service team.

To set up a general return please send an email to videclife@outlook.com.  All returns must be set up within 30 days from the day you receive your product. To receive a refund, please make sure of the following:

Customers must first contact VIDEC and obtain an RMA(Return Merchandise Authorization) number.  Simply send us an email at videclife@outlook.com with your order number and we'll gladly issue an RMA for qualified returns.

Refused packages, returns shipped back without an RMA number, and returns sent to the wrong warehouse location are subject to a 20% restocking fee or denied refunds.  We operate different warehouses - make sure to only send returns back to the warehouse listed in the RMA as other facilities do not process returns.

All returned merchandise must be in un-used and uninstalled, resalable condition

Must be returned in original packaging exactly as received.

All items must be returned with a copy of the original emailed sales receipt.

Customers are responsible for return shipping fees.  Within the US, returns must be shipped via UPS or Fedex with insurance, VIDEC is not liable for damages incurred during shipment.  Return shipping address will be given when RMA number is issued.  DO NOT ship returns to our corporate mailing address.

Refunds will be given to qualifying returns with a valid RMA.  Please allow 7-10 business days after processing for refund to appear as a credit on your bank statement.  A restocking fee of 20% may be applied to returns with missing or damaged parts. Please note that we will deduct the original cost of shipping from the refund regardless if your item was originally shipped to you for free.

If we shipped you the wrong product, or it arrived damaged
We're sorry! We will send a replacement or refund you for your full purchase price, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc., where applicable.

If you ordered the wrong item, wrong size/have fitment issues, or simply changed your mind
We will refund you for your purchase price minus the original shipping cost, provided the returned item(s) are received back in their original packaging, along with all accessories, warranty cards, manuals, parts, etc., where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.  Please note that we will deduct the original cost of shipping from the refund regardless if your item was originally shipped to you for free.