VIEDC warrants its products to be free from defects in materials and workmanship during normal use when properly installed and serviced for a period of 3 months from the date of purchase for all customers and 1 year from the date of purchase for customers that register their warranty.

This limited warranty is extended only to the ORIGINAL PURCHASER of our products and is not transferable to any third party. This includes, but is not limited to any subsequent purchaser or owner of the product. VIDEC’s obligations under this warranty are limited to repair, replacement, or any other appropriate adjustment, at VIDEC’s option, of the product or parts found to be defective in normal use, provided that such products are properly installed, used and serviced in accordance with instructions.

VIDEC reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. VIDEC will not charge for labor or parts in connection with warranty repairs or replacements. VIDEC is not responsible for the cost of removal, return and/or re-installation of the product.

This warranty does not apply to any of the following items:

  • Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical storm, etc.
  • Damage or loss resulting from any accident, unreasonable use, misuse, abuse, negligence, or improper care, cleaning, or maintenance of the product. Damage or loss resulting from sediments or foreign matter contained in a water system. • Damage or loss resulting from improper installation or from installation of the product in a harsh and/or hazardous environment, or improper removal, repair or modification of the product. This includes locations where the water pressure is above local codes or standards.
  • Damage or loss resulting from electrical surges or lightning strikes or other acts which are not the fault of VIDEC or which the product is not designed to tolerate.
  • Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching or fading over time due to use, cleaning practices, water, or atmospheric conditions.

In order for this warranty to be valid, proof of purchase is required. If the product is used commercially, VIDEC warrants the product to be free from defects in materials and workmanship during normal use for 3 Months from the purchase date of the product. All other terms of this warranty shall be applicable except the duration of the warranty. VIDEC will advise you on how to proceed in making warranty claims. To begin a warranty claim, write to VIDEC for explainning the defect and include proof of purchase and your name, address and telephone number. Email is info@videcshop.com